1. Our policy is valid for 7 days after receipt and unfortunately no refund or exchange will be allowed after that. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. If, in the exercise of its discretion, the company agrees at the request of the purchaser to accept the return of goods for credit, where correctly supplied by the company and are not faulty or subject to any claim, the company shall be entitled without the necessity of any further agreement, to claim from the purchaser a handling charge of 20% of the invoiced value of such goods.
  3. The company shall not be liable under any circumstances whatsoever for any loss or damage of any nature whatever, whether direct or indirect, consequential or otherwise, sustained as a result of any goods sold by Macs under any contract, being defective or not conforming to the description thereof, or as a result of any other cause whatsoever.
  4. Macs:
    1. Does not warrant or represent that the goods are fit for any particular purpose (whether or not that particular purpose is known to Macs);
    2. Shall not be liable to the customer in any way whatever for any defect, whether latent, or patent, in any goods sold as sub-standard.
  5. If any goods not being sub-standard, are latently, patently or otherwise defective and a claim lies against Macs in respect of such goods, then Macs at its own option decide either to:
    1. Replace the defective goods;
    2. Reimburse the Customer in respect of the purchase price of the goods, or;
    3. Require the customer to accept the goods at a reduced purchase price to be agreed, provided that if the parties are unable to agree on the amount of the reduction, that question shall be submitted to be resolved by an independent person agreed upon between Macs and the Customer, and failing such an agreement, appointed by the President for the time being of the Law Society of the Northern Provinces, and that person’s decision shall be final and binding upon Macs and the Customer.
  6. Any decision of Macs in terms of 4 shall be notified to the Customer in writing.
  7. If so required by Macs, the Customer shall be obliged to return the defective goods to Macs at the Customers own expense.
  8. Macs shall not be liable under any circumstances for any damages whatever of any nature whether direct or indirect, consequential or otherwise, arising out of any contract with a Customer and in any event the liability of Macs to the Customer shall be limited to that provided for in 4 and subject to 8 hereunder.
  9. No claim under this agreement shall arise unless the Customer has, within 7 days of the alleged breach of defect occurring, given Macs 30 days written notice by prepaid registered post, to rectify any defect or breach of agreement. To be valid, claims must be supported by the original delivery note or invoice.
  10. All Macs warranty terms and conditions must have been complied with.